Do You Work with Difficult Co-workers or Challenging Clients?
Challenging people at work come in all shapes and sizes – co-workers who are negative or underperforming, managers who are controlling or unsupportive, and clients who are demanding or resistant to change.
Ken Warren BA, M Soc Sc is Australia's leading speaker on Workplace Relationships and an expert on People Management Skills.
With his interactive and positive presentations, Ken has shown thousands how to ...
- Turn difficult people around and bring out their best
- Build strong, productive teams and a happy workplace
- Work more effectively in a helping role
Here are some of Ken’s most popular speaking topics.
Did you know that the number one thing that helps people to be happy and productive at work is also the number one thing that makes people miserable? And that is ... the quality of our workplace relationships. The good news is that everyone can do their part to build a stronger team and a happier workplace.
In this positive and powerful presentation, your team will learn how to:
- Enhance relationships both within and between teams
- Deal well with challenges as they arise and get relationships back on track
- Respond well to co-workers with unreasonable expectations
- Handle difficult conversations in ways where everyone feels respected
- Do their part in contributing positively to team morale
Your workplace is only as strong as the people in leadership. If your line managers are struggling with their people management skills, this will certainly impact on the performance of their team. In this positive program, your senior staff will learn the 12 key leadership strategies they can use to be proactive, build on what they are already doing right, and bring out the best in their teams.
After this presentation, your managers will be far better able to:
- Help their team members to become far more engaged
- Boost morale and satisfaction at work
- Deal well with challenging team members
- Make full use of the strengths in their team
- Take the productivity of their team to another level
You might already know the personal cost of difficult relationships at work – feeling awful, health problems, dreading to go to work ... But there is also the direct cost to your workplace of sick days, reduced productivity, poor levels of customer service, and increased staff turnover. When you add it up, the cost is enormous.
In this positive and practical program, your people will learn how to:
- Confidently deal with challenging managers & colleagues
- Handle difficult conversations in ways where everyone feels respected
- Influence change with people whose behaviour they cannot ignore
- Effectively manage those people who are incapable of change
- Take good care of themselves while dealing with the stress
Angry and demanding people are part-and-parcel of many people’s work these days – and not all of them are customers! While you might like to say goodbye to some of these people, the majority you have to continue working with and keep on-side.
In this fun and practical presentation, your team will learn how to:
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Better understand the reasons behind others' difficult behaviour
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De-fuse the strong emotions of others in three easy steps
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Say 'No' effectively to demanding people
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Influence change in others in face-saving ways
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Take better care of themselves when in the firing line
Does your team work with people who 'have to be there' rather than who want to be? Do you have clients who don't see any problems with their behaviour while everyone else does?
This positive and practical presentation will help your team to:
- Connect well with people who would prefer to be somewhere else
- Take advantage of the 5 reasons people change
- Identify client strengths and apply them successfully to the problem situation
- Boost people's motivation and ability to move forward
- Significantly improve outcomes with only minor adjustments to their approach
Ken's Other Popular Speaking Topics Include
- Staying Sane & Successful in Challenging Workplaces
- Work-life Balance: What You Need to Know Before You Tip Over the Edge
- Get on Top of Your Workload and Free Up Your Time
- ‘You Want Me to Do What?!’ Coping Well with Workplace Change
- Becoming Solution-focused in Brief Therapy
- Best Practice Strategies for Managing Challenging Behaviour
- Best Practice Bullying Interventions
For full details on Ken's programs, open this link.
What People Are Saying
“There has been a noticeable improvement in team relationships and morale since Ken's presentation." Jeff Wright, Superintendant North Coast Region, Qld Fire and Rescue Service
"Great info I can use now! I feel a load lift in how I will handle my staff issues."
Lisa Beu, Business Services Manager, Tinana State School
Not only did Ken's presentation help me hone my skills in dealing with difficult patients, the interactive format made for a light-hearted session with plenty of fun.”
Dr Dan Manahan, Medical Superintendent, Stanthorpe Health Services
“Ken’s training sparked much enthusiasm and a realisation of what great work is being done. He also gave us new strategies in our work with young people with challenging behaviours and complex issues.” Kim Reid, Executive Director, KYC Trust
"Ken is a role model of effective communication - he walks the talk!"
Chris Davidson, Counsellor / Manager, Central Coast Problem Gambling
Have a chat with Ken about speaking at your next conference or workplace training day. He can be contacted through 0406 402 800 or
Download Ken's promotional flyer on his speaking programs
Check out his most popular speaking topics
Book Ken to speak at your next conference, association meeting, or in-house training day
Register for our upcoming public seminars
